Technical Support

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Gestix Blog and FAQ

Search the Gestix blog for examples, answers to the platform specific issues, step-by step installation instructions technical situations and news and updates about Gestix.

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Cloud Plan

The Yearly Cloud Plan provides the user access to the software Gestix on the Cloud as well as technical support on the operation of the software. Includes daily backup at the server level and automatic software updates.

Support & Download Plan

The Yearly Software Updates Plan grants the user access to technical support and softare updates by download. Update your Gestix.

Downloads

Instructions for downloading and installing the solution

Update GestixInstall on WindowsInstall on Mac OS-XInstall on Liunx

Annual Support Plans

All solutions come with a 1-year Annual Support Plan (renewable) which ensures access to essential online technical support and software updates, among other.

CloudDownload(no Plan*)
Works on any Internet-enabled device--
Automatic software updates--
Updates by manual download--
Online technical support-
Telephone Help Deskoptionaloptional-
Special price upgradepast 1 year-
The software runs atour data centeron premises-
Access after Plan expired-yes, on premises-
Recovery of service in case of failure (data center)1 hour--

(*) When not renewed before it expired, the plan ceases to have effect, applying the conditions "No Plan". The renewal of the annual plan is mandatory to have access to technical support and operation of the software. Do not let the annual plan expire unless you intent to stop using the software.


Supplemental Services

The supplemental help desk services provide response to specific training needs, maintenance, reconfiguration of software, among others.

  • Telephone help desk
  • Remote control intervention
  • Help on operating Gestix
  • Configuring application features
  • Personalization of document layout
  • Printer and device configuration
  • eCommerce and online store integratiion
  • Software installation and update
  • Problems in related software (MySQL, operating system, and other requisites).
  • Conflicts with other software or operating system updates.
  • Networking configuration and hardware problems.
  • Data recovery, lost passwords.


Officer-time Cases (estimate)Validity periodPrice +VAT
Help Desk Day30 minutes1 cases1 day€ 49buy
30-day Help Desk100 minutes3 cases30 days€ 95buy
Standard Help Desk Plan480 minutes16 cases1 year€ 295buy
Premium Help Desk Plan1200 minutes40 cases1 year€ 595buy