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The Yearly Cloud Plan provides the user access to the software Gestix on the Cloud as well as technical support on the operation of the software. Includes daily backup at the server level and automatic software updates.
Support & Download Plan
The Yearly Software Updates Plan grants the user access to technical support and softare updates by download. Update your Gestix.
Instructions for downloading and installing the solutionUpdate GestixInstall on WindowsInstall on Mac OS-XInstall on Liunx
Annual Support Plans
All solutions come with a 1-year Annual Support Plan (renewable) which ensures access to essential online technical support and software updates, among other.
(*) When not renewed before it expired, the plan ceases to have effect, applying the conditions "No Plan". The renewal of the annual plan is mandatory to have access to technical support and operation of the software. Do not let the annual plan expire unless you intent to stop using the software.
The supplemental help desk services provide response to specific training needs, maintenance, reconfiguration of software, among others.
- Telephone help desk
- Remote control intervention
- Help on operating Gestix
- Configuring application features
- Personalization of document layout
- Printer and device configuration
- eCommerce and online store integratiion
- Software installation and update
- Problems in related software (MySQL, operating system, and other requisites).
- Conflicts with other software or operating system updates.
- Networking configuration and hardware problems.
- Data recovery, lost passwords.